HOW CAN A HOW CAN HOME LOAN APPLICATION TAKE MORE THAN SEVEN MONTHS WITHOUT ANY FEEDBACK

<p>HOW CAN A HOME LOAN APPLICATION TAKE MORE THAN SEVEN MONTHS WITHOUT ANY FEEDBACK</p> <p> </p> <p>My parents went to Pretoria North Branch In April 2016, to apply for home improvment loan since they have a Home Loan Account with Standard Bank. They went to the branch to make a follow-up in May 2016, and was told thy cannot find the documentation and the person who received then is not at work and that they will serach for them. They went to the branch again after they called him saying they got the documentation and that he must ractify errors made on the forms of which he did ractify. Had he not come a month after sending out the forms for application it means nothing was going to be done on his application.</p> <p> </p> <p>Around October 2016, he went to Pretoria Branch to make a follow-up where he was given a phone to call the call centre. The following week he must call to follow-up on his application as he was not told of how far the application is. He coudnt call because he did not have the time to wait for on line and spend lots of money on the call waiting to be assisted. He spoke to Refile and gave him reference number ********** 235.</p> <p> </p> <p>He however, made a telephone call on 2016-11-11, and same story, he was told he will be called after 24hours for feedback on the application. Since then no one called him on 2016-11-12.</p> <p> </p> <p>His Name is Michael Ntshila Tlhabye contact number ********** 897</p> <p> </p> <p> </p> <p>EXACTLY HOW LONG DOES IT TAKE TO FINALISE HOME IMPROVEMENT LOAN APPLICATION, A YEAR TWO YEAR THREE YEARS??????????????????????????????????????????????????????????????????????????????????????????????????????</p> <p> </p>