GW
Greg W

1 reviews | Active since Jul 2011

02 Sept 2015, 17:38

How about you tell there is a problem

I app**** for a new cell phone contract, only to have it rejected. I was told there was a credit rating problem. Getting a report from the Experian etc revealed there was R45 outstanding on my otherwise zero balance home loan. No one from Std Bank complains about this to me - I don't even get some automated mail about it, but they are quite happy to make submissions to the rating agencies that messes up my credit rating.<br> <br> While I acknowledge that if I went to look at the loan account every month, I would have picked it up sooner, with a zero balance, I normally don't feel the need to. Non the less, the amount was settled a few weeks back, but the submission to the credit bureaus has still not been fixed/updated. PLEASE FIX THIS.<br> <br> This is so disappointing when your household insurance guys did a good job a few days ago.

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Replies (1)
Standard Bank
Standard Bank's reply03 Sept 2015, 16:15
Official
Hello greatwhite,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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