PS
Phyllis S
1 reviews | Active since Aug 2022
21 Aug 2022, 15:16
House paid but no title deeds
I paid up my house last year June to-date my homeloan still not cancelled due to their negligence , I am still waiting for my title deeds. and they are still debiting my account with service fee. I feel that they are ****** because if you can't effort to pay they are very quick to take you out, but they are failing to attend to my issues and they are debiting my account with unnessesary fees.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Aug 2022, 15:34 Good day Phyllis
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
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Standard Bank's reply21 Aug 2022, 15:34
Official
Good day Phyllis
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
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PS
Phyllis S's updateReviewer Update
10 Nov 2022, 09:41Thanks they are working on it , why do we have to complain to get things done
PS
Phyllis S's update10 Nov 2022, 09:41
Reviewer Update
Thanks they are working on it , why do we have to complain to get things done
Standard Bank's replyOfficial
10 Nov 2022, 10:08Hi Phyllis
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Nov 2022, 10:08
Official
Hi Phyllis
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team