House insurance

Since my complaint 29/10/14 and 30/1/15 and 1 call on 5/2/15, surprisingly no further reaction. Not even a mail sent on 25/3/15: From: Erna Verwey [Email Removed] <br> Sent: Wednesday, March 25, 2015 12:31 PM<br> To: 'Customer Relations Centre - CRC'<br> Subject: RE: http://hellopeter.com/company-zone/update-response?report=***<br> <br> Good day Portia<br> Since this mail received, a lady by the name of Samantha phoned me on the 5th February saying that she will investigate and contact me the Monday as she will not be in on 6/2/15 which was acceptable. But now, we are nearly entering April, almost 2 months later and still the same, nothing happened, no call, nothing. This is totally unacceptable.<br> I want this matter to be escalated. If I have not received any contact within the next 24 hours, I will be taking this matter to the Ombudsman as well as the Media as I will not tolerate anymore of this poor service.<br> <br>