TM
THINA M

1 reviews | Active since Aug 2013

20 Jul 2022, 20:27

HOSTILE ATTITUDE

I have been receiving messages that my credit card account is in arrears by R25. I rep**** to the email to voice my confusion, requesting an explanation as I have more than enough money available on my account. No one rep**** or explained how I come to have the said arrears. All I get is a constant SMS reminder. Today I received several TEAMS online calls on my work laptop. When I answered, only the machine talked to me. These calls kicked me twice out of meetings at work, all for R25. No one wishes to clarify anything to me. I have had this card for more than 20 years. This is the first time this happens. If Standard Bank no longer wants me to have their credit card, they must tell me and stop harassing me.

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Replies (1)
Standard Bank
Standard Bank's reply21 Jul 2022, 07:52
Official
Hi Thina

 Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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