Horrifying Service!!!

On the 12th September 2019. I did a transfer from my account into a Capitec account and also paid the immediate payment fee of R50. One the 13th after noon i called the call center and was informed the the payment was off my account. Its been a week to date. The payment is stressing out the recipient who has been pulling a statement everyday to trace and show me that the payment has not entered his account.I went into the bank to query this today (19th) Ref( ***) i was told that the problem is with the IT Department. The info given to me is so unclear and does not make any scene.Agent informed me that i will receive an sms with a query reference NOTHING YET. Thank god i wrote it. No statements received and details are correct on the system. So many reasons to Move My Account. Service is Horrifying