Horrifying service

On the 19th of July, I lodge a formal complaint with Standard Bank about the service at their Waterfall Mall branch. I spent over 2 hours in that bank and walked out without any assistance. I was told that I’d get feedback from the branch and 5 months later still waiting. The service hasn’t gotten any better and they really don’t seem to be phased by the poor reviews they are constantly receiving. There seems to be no plan to improve anything in that branch. It’s really disappointed.

Complaint from July :

I would like to lodge a complaint about the service at your Waterfall branch. I went in on Friday afternoon a little after 14:00 to sign some documents after opening an account with on of your consultants I spent over 2 hours in line and still didn't get any help. It was not the first time I've had spent a ridiculous amount of time in that branch, I spent an hour in line to pick up a replacement card. I understand that with the pandemic the branch may not be operating a full capacity but over and above that there is generally no sense of urgency in that branch which I realized once I had actually gotten help the time I went in for the replacement card. I would like to lodge a complaint about the service at your Waterfall branch. I went in on Friday afternoon a little after 14:00 to sign some documents after opening an account with on of your consultants I spent over 2 hours in line and still didn't get any help. It was not the first time I've had spent a ridiculous amount of time in that branch, I spent an hour in line to pick up a replacement card. I understand that with the pandemic the branch may not be operating a full capacity but over and above that there is generally no sense of urgency in that branch which I realized once I had actually gotten help the time I went in for the replacement card. I've looked at other reviews for that branch and everybody seems to be having the same problem yet nothing is being done to address this.