1 reviews | Active since Oct 2016

20 Oct 2016, 14:40

horrifiic service

<p>I have been waiting for almost a month for my complaint to be sorted. my service ref: ********** 219 . I went to the store in Kenilworth 4times already and no one could help me. I left a message for the manager to call me or email me, to date nothing yet. I was on hold for 45mins during working hours to try and speak to a consultant for help and still nothing. I dont know where else to turn to, to get this matter resolved. One thing is for sure, I am def moving all my services away from Standard bank once this resolved.</p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Oct 2016, 08:38
Official

Good day Taariq Coetzee

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Oct 2016, 09:33
Official

Good day Taariq Coetzee

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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