AJ
Aradhna J

1 reviews | Active since Mar 2009

25 Aug 2015, 11:54

HORRIFIED BY SHOCKING SERVICE

Standard Bank has incorrectly loaded payments onto my account. 5 years later, it is brought to my attention, not by Standard Bank calling out of courtesy to chat but because I accidentally made funds available a few days later than the deduction date. I was on 4 months of unpaid maternity leave with no assistance from UIF and still made every effort to ensure payments were covered.<br> <br> It was with me following up with the bank, was it brought to my attention that the bank wants to hand me over to legal. It was the first I had heard of the situation and was horrified by how I was informed. <br> <br> It was not my error and I trust that Standard Bank is going to deal with this in a more amicable manner and with the client of 30 years in mind!!!

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Replies (1)
Standard Bank
Standard Bank's reply26 Aug 2015, 12:08
Official
Hello anon2,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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