Horrific Service

My first experience with Standard Bank I must say was horrific to say the least. Firstly I tried to open an account online and that's not possible, then I left a message on the website no response from that, I then tried phoning to be told someone will call me back yeah right I am still waiting 24 hours later, I phoned again this morning to be told again someone will call me and what a surprise again no one did, I called again at 9.30 to be told I must go into the bank. On entering the bank they have two people standing there helping the gentleman was half taking down my information when he just left me in limbo to help someone else with no further advise says rudely go have a seat not where, you must guess. I then waited and waited with no one coming back to me I then approached him again and asked what is going on, just to be told to go sit down someone will call me with the half information I gave him. A very nice lady came to chat to me like an hour later to find out what I needed I told here and off she went and again left in limbo with no one coming back to me. Eventually this consultant calls me and what an attitude wow but by now I believed this was how Standard Bank treats there clients. I told her what accounts I needed to open gave a her a certified copy of my grandaughters birth certificate and although this document is sufficient for the courts, schools airline of course Standard Bank is above them all and do not accept certified copies. She then wanted me to go to FNB and get a statement which was on my way to do when FNB told me this was not necessary they could have asked me just to email one, again being messed around I eventually asked for my ID back and told her I would go else where she was all fine with this and rep**** okay, not even an apology or trying to assist. If this is the way Standard Bank treats new clients I surprised they have any.