Horrific service

<p>I have decided to sell my house and loaded a notice of cancellation of bond with standard bank in January, or at least I thought I did. After following up when I received an OTP I was told that it was not loaded.</p> <p>I then proceeded to log a complaint to have it resolved. I never got a follow up from them or a phone call. I had to follow up them every time but to no avail. I kept getting promised to be contacted by a team leader who I am convinced at this stage is as real as a unicorn for no call was forthcoming.</p> <p>I also got told that the call recording for my notice of cancellation request would be reviewed so that they can determine with whom the fault of it not being on the system ****. That did not happen for over 2 weeks. I kept following up only to get told that nothing had been done and that the all but elusive team leader would contact me.</p> <p> </p> <p>After eventually over a month of doing follow ups initiated by myself, I finally got feedback to say that they have listened to the call recording, and did conclude that I did make the requested with confirmation from the consultant saying it was loaded but obviously it was not. They then apologised and said that they would load it on.</p> <p> </p> <p>So at this stage I thought I was finally getting somewhere. This is in March. So the notice is only valid for 90 days and needs to be reactivated by myself calling in. So I follow the process and do so today only to find out that the last one was still never loaded on the system.</p> <p> </p> <p>I have been a Standard Bank customer for 17 years now. I cannot believe this is how they reward loyalty. Unfortunate but they have just lost that loyalty now. I will be changing the numerous products I Standard Bank.</p>