TM
Thale M
1 reviews | Active since May 2009
19 Sept 2019, 10:24
Horrific Service
I logged a complaint previously on hellopeter. received a response from Standard bank confirming that all the charges on the account that i had settled had been reversed. I later sent a request to Clint asking for a letter with Standard bank letter head confirming that the charges were reversed confirming that i did not owe them. I have been calling him and sending constant follow ups and i have still not received a response. Clearly this is the only way to get responses from STD bank could i please receive a letter confirming that i do not owe the account and confirming the error. This like this reflect negatively on my credit record mean while the issue wasn't even on my side.
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Standard Bank's replyOfficial
20 Sept 2019, 11:31Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Sept 2019, 11:31
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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TM
Thale M's updateReviewer Update
25 Sept 2019, 08:11Will i ever get a response from Standard bank, received a letter on Monday for this account and still shows outstanding fees. I settled this account had requested a settlement amount and paid it. I have emailed Clint Peterson since the 5th September i have not received any feedback from him tried calling him directly there is no answer on his line. Could someone please get back to me urgently one of the last mail from him confirmed that the fees and interest on the account had been reversed but i am still struggling to get an actual letter from standard bank with there letter head confirming this and that i do not owe them.
TM
Thale M's update25 Sept 2019, 08:11
Reviewer Update
Will i ever get a response from Standard bank, received a letter on Monday for this account and still shows outstanding fees. I settled this account had requested a settlement amount and paid it. I have emailed Clint Peterson since the 5th September i have not received any feedback from him tried calling him directly there is no answer on his line. Could someone please get back to me urgently one of the last mail from him confirmed that the fees and interest on the account had been reversed but i am still struggling to get an actual letter from standard bank with there letter head confirming this and that i do not owe them.