Horrific Service!!!!!

I do not recommend anyone to use the vehicle finance of this company. There’s a person in the call centre named Mercy who is outright rude. I called yesterday for assistance with a cross boarder letter and I spoke to a lovely gentleman who asked me to email certain documentation. Today in my follow up call, I get this Mercy who is just so rude, literally unwilling to help and basically told me to start the process again. Even refused to give me the reference number of the call. This is very crazy! She said one of the team leads called Kassel will call me. Still waiting till now. I will never use this company again! Changing everything of mine connected to you.