ZM
Zanne M

1 reviews | Active since Nov 2009

29 May 2018, 16:29

Horrific Service!!

My mom app**** for a bond on Friday but did not receive any sms to state that her info was captured etc. she went to the Bedford Centre branch today to follow up. She waited for 45mins at Beauty’s desk but she never arrived! Host just said, “oh ok” and did not attempt to assist. Disgusting!!!!

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2018, 08:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Jun 2018, 13:21
Official

Dear Zanne

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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