Horrific service

I have in excess of R37k in my account.Could not draw so I visited the Ballito branch on Thursday 29 jan 2015 to enquire why.There was a 'block' on my account but nobody could tell me why.Your records will show that I contacted several people(complaints resolution dept, Ecru, ballito branch) to have this resolved, but to no avail.<br> Your Complaints Resolution Division and Ecru should be closed down completely as they are of no assistance whatsoever.<br> A week later, and I still cannot access my own money !!!<br> Your bank should not operate in the Service industry.Totally and utterly pathetic service.