kK
kerizha K
1 reviews | Active since May 2016
28 Jun 2023, 10:07
Horrific experience with Standard bank!!!
I made changes to my home loan which Gregory Fransman confirmed telephonically that it was done last week and would send me the relevant documents confirming such. I deposited the required installment however the monies were not debited by the bank. Money was then deposited into my account this morning by someone and the incorrect higher amount was debited for the home loan installment. This is UNACCEPTABLE!!!! How do you people operate????!!!! I want this corrected and resolved ASAP!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
28 Jun 2023, 10:22Dear Kerisha
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused. We will escalate this matter and revert to you with feedback.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused. We will escalate this matter and revert to you with feedback.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2023, 10:22
Official
Dear Kerisha
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused. We will escalate this matter and revert to you with feedback.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused. We will escalate this matter and revert to you with feedback.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
29 Jun 2023, 14:28Dear Kerisha
Thank you for taking our call and allowing us an opportunity to address your concerns.
Kindly do not hesitate to contact us should you need further assistance.
Have a great day further.
Regards
Standard Bank Help Centre
***
Thank you for taking our call and allowing us an opportunity to address your concerns.
Kindly do not hesitate to contact us should you need further assistance.
Have a great day further.
Regards
Standard Bank Help Centre
***
Standard Bank's reply29 Jun 2023, 14:28
Official
Dear Kerisha
Thank you for taking our call and allowing us an opportunity to address your concerns.
Kindly do not hesitate to contact us should you need further assistance.
Have a great day further.
Regards
Standard Bank Help Centre
***
Thank you for taking our call and allowing us an opportunity to address your concerns.
Kindly do not hesitate to contact us should you need further assistance.
Have a great day further.
Regards
Standard Bank Help Centre
***
kK
kerizha K's updateReviewer Update
30 Jun 2023, 11:22I was advised that my query would be resolved by today and an email would be sent. Can I be advised on what time I can expect this ?
kK
kerizha K's update30 Jun 2023, 11:22
Reviewer Update
I was advised that my query would be resolved by today and an email would be sent. Can I be advised on what time I can expect this ?
Standard Bank's replyOfficial
30 Jun 2023, 11:26Dear Kerisha
We will follow up with our team and we will be in touch.
Thank you
Regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Thank you
Regards
Standard Bank Help Centre
***
Standard Bank's reply30 Jun 2023, 11:26
Official
Dear Kerisha
We will follow up with our team and we will be in touch.
Thank you
Regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Thank you
Regards
Standard Bank Help Centre
***
kK
kerizha K's updateReviewer Update
30 Jun 2023, 16:19I still haven't received the email Gregory promised me yesterday. Really people..you guys are such a big business entity. You cannot operate like this. Don't tell clients you are going to do something if it's not immediate. I hate following up with people for service I think should be a given. I'm truly and utterly disappointed with Standard bank. I used to recommend you to everyone but not anymore.
kK
kerizha K's update30 Jun 2023, 16:19
Reviewer Update
I still haven't received the email Gregory promised me yesterday. Really people..you guys are such a big business entity. You cannot operate like this. Don't tell clients you are going to do something if it's not immediate. I hate following up with people for service I think should be a given. I'm truly and utterly disappointed with Standard bank. I used to recommend you to everyone but not anymore.
Standard Bank's replyOfficial
30 Jun 2023, 16:22Dear Kerisha
We apologize for the delay in providing feedback on this matter.
We have sent an urgent request to the team to get in touch with you.
Regards
Standard Bank Help Centre
***
We apologize for the delay in providing feedback on this matter.
We have sent an urgent request to the team to get in touch with you.
Regards
Standard Bank Help Centre
***
Standard Bank's reply30 Jun 2023, 16:22
Official
Dear Kerisha
We apologize for the delay in providing feedback on this matter.
We have sent an urgent request to the team to get in touch with you.
Regards
Standard Bank Help Centre
***
We apologize for the delay in providing feedback on this matter.
We have sent an urgent request to the team to get in touch with you.
Regards
Standard Bank Help Centre
***