Horrific experience with Standard Bank.

I have app**** for a student loan with Standard Bank, this is not my first one and am fami**** with the process, however I have experienced the worst service imaginable.

I app**** in February, all was correct and as per the website, was told that I would receive communication in 48 hours. I never heard anything back and subsequently left emails, complaints and my number for call backs. I went to the branch only to be told that call centre is the way to adequately rectify the issue.No one contacted me and the application expired.

I app**** again and once again 48 hours pass without a response, I phoned through to the call centre on Friday 13 March, was told the matter was esculated and that I would recieve communication in 24 hours. As to par with Standard Banks ********** service so far, I recieved no communication. Called in again on Tuesday 17 March, was told that all that can be done from there side is to escalate the matter and was given the direct email for the student loans department. Once again told in 24 hours I would recieve an answer.

I emailed *** as given detailing my issue, 24 hours have passed again and not a word.

Almost 6 weeks after first applying, I am no closer to an answer on the progress. My experience has been horrific from start to finish, with terrible communication and empty promises. I have thus been left with no option to proceed to the banking ombudsman for what could have been solved weeks ago with a simply communication from the bank.

It has been eye opening as a standard bank client and I strongly advise anyone who reads this to proceed with caution when dealing with Standard Bank.