Horrific experience at standard bank atm

My husband deposited 3000 at the cresta standard bank atm yesterday around 7 o clock in the evening, insert account and all, and when he deposited the sum of 3000 the atm just took the money, no confirmation or receipt received and he needed to desperately get the money across to Mrs amp Sello, account *** who is the standard bank client , we waited and at the atm franstrated and money did not come back or receipt and my aunt also confirmed that no deposit was received, this morning he went to cresta branch to explain and get assistance and he was told by the security that the branch is not opening due to staff testing for corona, what I want is to know what will happen cos we need the money back urgently or if it can be traced and pushed to the person we deposited to please,

Standard bank why franstrate people like this , I have seen a lot of posts on this platform about the same issue and yet you guys remain silent and sort your atms?

Can someone assist urgently please, *** or ***