HORRIFIC CUSTOMER SERVICE

Where does one even start to put the disappointment into words.

My husband has a loan with you he has been struggling to get assistance with the debit orders we struggles for heaven only knows how long to change the date as no one assists you with it. No the credit bureau flagged him as a bad payer and last payments which makes me furious as to now we get punished but it is your pathetic staff. Eventually getting someone to assist after logging a hello peter complain they changed the debit order date and advised that they will fix the record on the bureau. Surprise again just empty promises as we have been waiting about a month now for feedback from Natascha Tiflin. Doesn’t say much about the type of client service from Standard Bank. Your quick to take your instalments every month but when it comes to assistance it is non-existent. Why is it that a paying client needs to go to all these lengths to get assistance. Someone needs to sort this out or my next step will be the ombudsman and other platforms. I now this will probably take for ever again to be looked at so if I don't have a answer or assistance by tomorrow 12 I will take my next step