Horrid service Standard Bank Sasolburg!!!

So, someone decided to clone my card and after almost a week I had to go and collect my new card from my branch in Sasolburg. As I stood in the queue, in less than 10 minutes, 3 people casually walked past me, and other people in the queue and took their place near the front. I got upset and walked away in search of the manager. As I climbed the stairs, a wonderful lady named Adri Tolmay stopped me and asked what she could help with. If every person just had her client service skills or attitude, Sasolburg's branch would be the best in the country! She took me to see the Client Services Manager to sort my problem. The lady then took me to the counter where I was in queue, spoke to the ladies sitting there in her own language, then asked me to walk outside with her. Once outside, she told me that they said I was never in front of the queue, and then had the audacity to ask me if I even queued at all! I lost it! I never said I was in front of the queue! Just that people kept jumping the queue! I even asked her if we could go and check on the surveillance so that she can see for herself. She handed my stuff to Adri who then helped me, even if it was not her job at all!!!