HORRID SERVICE EVER

SARS paid my money into a standard bank account that I was no aware was closed due to inactivity. The money was paid on the 26th July.

1. I called Standard Bank and was advised that the money bounced back to SARS and it normally takes up to 10 working days. 2. I then went to SARS 10 days later and was advised that the money was not returned by Standard Bank and that it did not bounce back. The lady at SARS showed me how their system works, that to them when they paid the money it reflected that the account was still activeotherwise the payment would not have gone through. 3. I went to a standard branch and was told that the money bounced back to SARS for the 2nd time, I followed up and SARS confirmed that the money was still with Standard Bank. 4. I called Standard Bank again and spoke to a gentlemen by the name of Sibusiso Nkosi who confirmed that Standard Bank was able to locate the funds and they were sitting in unallocated funds. That I needed to submit my ID, latest Bank Statement & a letter requesting Standard Bank to deposit the funds to my new Capitec Account. Sibusiso confirmed that I will have feedback on the matter within 48 hours. 5. I called 48 hours later and was told the query is escalated and I should wait another 48 hours.

This is insane that an entire bank is refusing to return money that is rightfully mine, Not to mention that none of the consultants know what is going on with this query. Everytime I call, I have to repeat the same story to each and every consultant. Everytime I call, I am expected to wait either 7 days if not 48 hours for a response from a Department nobody can access.

I need answers now as to where my money is sitting and when I can expect that money to be returned. Standard Bank are a bunch of ******