Horrid Service at Standard Bank

Standard bank has the worst customer service, they closed off most of their ATM,s and the only ATM,s working are defective and constantly swallow your cards. I visited the Karelglen branch to have my card replaced and explicitly asked them not to bill me for a new card since their ATMS are problematic, instead.

It took me 2 weeks to get a new card instead of the agreed 3-5 business working days ( i had to follow up several times to push them to deliver the new card)

They billed me for a new card despite their ATMS, being problematic

When I visited the Karel glen branch instead of assisting me they placed me on a call with the call center and I was on hold for 35 minutes, were the telephone consultant eventually referred me back to the branch which made me spend almost 2 hours in the bank being sent from pillar to post between the branch and the telephone consultant.

The branch consultant was swamped and ineffective, and kept trying to bump me off to the call center, whilst the call center kept referring me to the branch.

Clearly the bank has an incapacity to offer fast and efficient customer care