Horrid service

<p>I app**** for a home loan at the branch in Cape Town. I recieved a call back that I was only approved for 80% of the bond. Nathi from home loan said he will speak with the credit department again and will call back in 20 min. Maybe they can work something out. That was 11am I tried calling him back at 2pm only to have my calls unanswered. I then call STD home loan number only to be told I'm now declined. I had questions and wanted to find other options. Whereby he promised to call me back. We are 1st time buyers and don't know all our options and how it all works. He had no patience and couldn't answer our questions and the easiest thing to do was to decline the application. I moved from FNB to Standard Bank after I was told I qaulify for a 104% bond if me an my wife move our accounts over. As per the sales lady at Standard Bank Tygervalley. I regret it now and cannot wait to close this account and move back to FNB. </p>