AC
Amore C
1 reviews | Active since Feb 2017
27 Feb 2019, 13:34
Horrid Horrid Standard Ban****!!!
I appp**** via the online banking app for an loan, the loan was approved within minutes, the app finanlised and said the money would be transfered into my account within 24 hours, i would receive an sms and congrats, this is now 72 hours later no funds. After numerous calls to them AND paying more than R500 in airtime waisted a agent called me just to tell me i now have to submitt documents, after the app said that no docs needed otherwise i would have visited the brance myself. Now i have to submit all docs and wait more time so the app was not approved? its a catch i will now change banks as you are playing games why now after the app was done and appoved ready for pay out i have to submit all again? so it was just a lie. ********** 262
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Replies (5)
Standard Bank's replyOfficial
27 Feb 2019, 14:32Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Feb 2019, 14:32
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
AC
Amore C's updateReviewer Update
27 Feb 2019, 16:34I will not accept this you keep phone me and say the same that you will fix the issue but online is incorrect I will not leave this here sorry I will take this further this is not how you do business see comments below of approval this is not acceptable at all I do not care if they fix this now it's already not right the app say 24 hours now 72 later so it's **** and ********* to make empty promises to clients black on white paper stands it's a contract
AC
Amore C's update27 Feb 2019, 16:34
Reviewer Update
I will not accept this you keep phone me and say the same that you will fix the issue but online is incorrect I will not leave this here sorry I will take this further this is not how you do business see comments below of approval this is not acceptable at all I do not care if they fix this now it's already not right the app say 24 hours now 72 later so it's **** and ********* to make empty promises to clients black on white paper stands it's a contract
AC
Amore C's updateReviewer Update
28 Feb 2019, 16:32and still no feedback another day has passed, agent phoned me and said she is phoning me in two hours that was at 1h00 now its 4h30
AC
Amore C's update28 Feb 2019, 16:32
Reviewer Update
and still no feedback another day has passed, agent phoned me and said she is phoning me in two hours that was at 1h00 now its 4h30
AC
Amore C's updateReviewer Update
04 Mar 2019, 10:08Got Feedback and the outcome is positive, thanks or everything that the account was sorted and resolved thanks again.
AC
Amore C's update04 Mar 2019, 10:08
Reviewer Update
Got Feedback and the outcome is positive, thanks or everything that the account was sorted and resolved thanks again.
Standard Bank's replyOfficial
05 Mar 2019, 13:48Dear Amore cornelissen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply05 Mar 2019, 13:48
Official
Dear Amore cornelissen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***