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dalenaolyan D
1 reviews | Active since Dec 2016
26 Mar 2021, 12:46
Horrid customer service for new clients!
App**** for a credit card online, no response after I submitted the 1001 documents. I then called to query, Sales consultant named Donovan then advised we do a telephonic application. After about 50 minutes going through all the T&C's, he couldnt generate the contract. He then promised to call me back that same day. It's been 3 days with no feedback, not even a text. Called in today, left a message for him to phone me back....i am still waiting....
Is this how Std bank does business with new customers? If so, suspect i should cancel this application in its entirety, cause i can only imagine how bad the service is for existing customers -(
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Standard Bank's replyOfficial
27 Mar 2021, 01:11Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply27 Mar 2021, 01:11
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***