HORRIBLE...TERIBLE..UNSATISFACTORY SERVICE

Called to request my account/s DELINKED Spoke to NOMONDE who said she was assisting , I was on HOLD for a long time but did not mind, because its their process only for her to come back to me & CONFIRM EVERYTHING HAS BEEN DONE AS PER MY REQUEST, LATER to find out after the call that Nothing has been done , YESTERDAY I SPOKE TO ANOTHER AGENT WHO WAS SENT A REQUEST BY NOMONDE TO CALL ME , I TOLD HER I WANT TO LODGE A COMPLAINT NOT INTERESTED ON WHAT SHE IS OFFERING ,AST FIRST SHE SAID THERE NOTHING SHOWING ON SYSTEM THAT I WAS ASSISTED BY NOMONDE..THINK THEY ARE JUST HIDING EACH OTHER, AND AGAIN SHE RESPONDED BY SAYING SHE HAS SENT NOMONDE A MESSAGE TO RETURN MY CALL , UP UNTIL NOW I HAVE NOT GOTTEN PROPER ASSISTANCE They are just too QUICK TO REQUEST YOU TO RATE THEIR SERVICE THAN PROPERLY ASSIST CLIENT REQUESTS, I AM WONDERING IF I SHOULD CONTINUE WITH THIS BANK WHO WORKS LIKE ANC??