Horrible VAF department and lack of listening and execution s****s

I don't get how many times I must keep requesting the same thing from this bank if they never do whatyou ask. 3rd or 4th time that the same thing has happened with their vehicle finance department where I pay a lukp sum and ask for a reduction in the term and they don't do it and ai have to keep calling in and wasting airtime explaining over and over again. This is such a horrible experience and I will report this further if I don't get my rerate notification today. Can you send it to me by the end of today? I am tired of this nonsense. I am beyond furious now. The last time I waited a month if not close to it.