Horrible unprofessional service received from the deceased/late estate department changing estate officer after esate officeer

I'm writing this review with the most utter disgust at standard bank deceased late estate division. We made them aware of MM Ramphomane's death around the week of his death which would have been mid-January 2021 he has a will with Standardbank. We were allocated a Tebogo who dealt with Kefilwe Ramphomane who furnished him/her with all the documents, a few months later we were allocated Ernest Mahlalela who inviited s for a meeting at one of your Hydepark offices he also did nothing or rather did not know what he was doing . He did not communicate or answer emails until I had to report him to his line manager Ralda Buys I think , who also made excuses for him for not doing his job , up until he was mysteriously removed with no explanation to us as a family. Then brought in Kelly-Ann Joodt who introduced herself as Ernest's manager and continued to make excuses until this estate was moved to Ofentse Malaka who also did not communicate but was much better the his predecessor, he also mysteriously left as our estate office after asking to call me three times with no response or even a 'I'm no longer your estate officer a new one has been allocated nothing jst dead slence. I once asked Ofentse what is the issue or problem with this estate he said they depend on 3rd parties they are waiting for certificate of balances fair enough I doesn't take 1 year to get such documents, I even asked him to tell me which companies are giving him issues so I can call them . Our last email he said all the certificate of balances were in order and he's busy drafting the L&D account that must be lodged and signed off at masters and I asked him how long it takes he said about 2 months this was in June or July. He even sent me proof of payment to SARS to show that ***** are rolling for the better. I even explained to him that in 2002 I lost my grandmother her will was with FNB it took FNB 6 months to wind up the estate and pay out . Now what is standard bank struggling with for over 2 yrs for an estate of a 93 yr old, This bank is not serious about people's lives and livelihoods as they kep chopping and changing estate officers. This evening I get an email from ever apologising Kelly-Ann Joodt every time she sends an email she's apologising about something but not resolve anything instead she changes employees , today we have been given a Pretty Maake now we are expected to give her time to review the estate which is a waste of time on our side why wasn't a handover done from Ofentse to Pretty o cause as little inconvenience to the clients, we've been waiting for a resolution this bank is wasting our time and money as they have been given a job to do but doing nothing to help clients. We need to make financial decisions with these funds , If standard bank can't do what they have been assigned to do give this will to another service provider because clearly you can't handle it or lack qualified or experiencedstaff to do it . How many estate officers must we go through before we can finally get paid out what is due to us . None of these officers give valid reasons or explanations for this long unresolved estate , they can't even give timelines and what has been done already and what's left to be done to wind this up. We are going into our 3rd year of nothing but excuses or just nothing it's been a lot of back and forth of apologies which is now gotten annoying. We need an urgent meeting with the head of Late /Deceased estate to explain what mckey mouse house you are running there. I hope ths Pretty Maake that you have assigned will do a better job unlike her predecessors and finalise ths n the next 2 months . The banks always blame the courts and the magistrates, now it's time some one or people take responsibility and accountability and stop it with the apologies. Dineo Ramphomane *** or ***