Horrible telephone Etiquette

<p>i asked her if she can please phone a client to come and collect hercard that was left on the counter after she made a payment. they wanted to block her card and i asked them not to seeing that the client will be fetching her card within 5 min. she just said no she must blocked it as it will cost her job if she does not do it. so i asked her then can i speak to someone who have the authority to phone the client without blocking her card. she just put me on hold...(in the meanwhile she phoned the client to tell her that the card is with me and can be come collected.) she then took me off hold and told me the client will be fetching the card soon. when i asked her if she block the card she rep**** me with "goodbye" and dropped the phone.</p> <p>by the way she even failed to introduce herself to me from the start. she made me feel very unwelcome over the phone as if i was interupting something and did not want to help me.</p>