MH
Monique H

1 reviews | Active since May 2020

30 Dec 2022, 12:14

Horrible Standard Bank Service

If possible, I'd have left negative stars as a rating with the amount of frustration I am currently dealing with. The service that I have received from Standard Bank has been outright terrible. What's worse is that no one actually helps you unless you lay a complaint and create a huge fuss. So this is me creating a fuss. The utter lack of assistance, everyone passing me along to someone else or the outright lack of response is disgusting. I have been going round for more than a month now with my application and I am still waiting. The stress and anxiety from trying to get my finances all sorted for the new year has taken a lot of joy out of my Christmas holiday. All I've asked is that someone who will actually help come back to me. Apparently that is asking too much especially since I'm STILL waiting for help. Based on this experience, I would NOT recommend Standard Bank to anyone.

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Replies (2)
Standard Bank
Standard Bank's reply30 Dec 2022, 12:22
Official
Dear Monique Hugo

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with the description of your request in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards
Hello Peter Team 
Standard Bank
Standard Bank's reply30 Dec 2022, 12:32
Official
Hello Monique

Thank you for providing the above information. 

We will have this matter escalated and investigated by our lending department. 
 Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***