Horrible Standard bank experience during festive season

Horrifying service from standard bank Montana branch. Account was blocked and was required to visit a branch with specific documents to unblock. Got helped by a consultant named Khensani who could not assist although the relevant documents where provided, asked for the manager (Shirley)who made the experience even more horrible with absolute incompetence and even going as far as telling us if we not happy we can go bank at ABSA, it's one week later and the account is still blocked though relevant documents were provided and every time the branch is visited for progress reports we met with this same consultant and manager who makes us sit in long queues to meet us with reluctance and attitude as we complained about their service, so disappointed in the bank I've been with for a while now, even their call centers for help are also so *********** always promising to resolve the issue within hours which never happened.