Horrible Standard Bank call centre

Standard Bank uses a call centre. That in itself is a horrible idea. They wont receive an email and so you are left with no paper trail. All you get on the telephone is people that talk polite, robot-like, but are act rude, and incapable of dealing with a problem. And a different one every time! You ask a question. They read from their script regardless of the question. Worse still, after one has gone through their long security protocol, if the person doesn't feel like dealing with your problem they simply cut you off. Or they will shunt you off to another department where you have to start at the very beginning again, go through the security check again, only to be told that you are at the wrong department and they shunt you off to another department, and on it goes, around and around getting nowhere slowly. There are also the ones that promise to call you back. About 80% of them never call back. And of course the automated review that they do after a call never asks useful questions. They are designed to yield positive results for the bank. What a horrible call centre.