Horrible Standard bank

I was told the personal loan payment break i had ended in February 2021, meaning my first payment was supposed to be end of March,before I received the email in March 2021 informing me I was granted additional 3 month payment break (Which I am been told the email was sent in error) .Why on earth should I be punished for Standard bank error? Again why hand over my account to lawyers? I have NEVER refused to make payments. Again aren't you supposed to legally inform me that my account will be handed over to lawyers if I don't make payments? Is these how your treat your clients?