Horrible service very undermining and condescending

I am beyond frustrated with the absolutely terrible service I have received from Standard Bank. This entire experience has been nothing short of a nightmare.

I called for assistance and was told to go to the branch. I did exactly that, only to be told to wait 48 hours. I waited, and nothing was done. I then went back to the branch again yesterday, still with no help. I called again today because I urgently need access to my banking app, and yet it is taking an unreasonable amount of time just to get something so basic sorted out.

To make matters worse, the consultant who was assisting me, Bafana, has completely disappeared without any follow-up. On top of that, your agent Gugu blatantly **** to me by promising a refund for the R10 Instant Money transaction after your ATM swallowed my card—something that has still not been resolved.

This is now the FOURTH card I’ve had to replace since November, all because your ATM keeps swallowing my card. This is unacceptable. What makes it even worse is the shocking level of disrespect—your staff have gone as far as hanging up on me.

Your service is honestly appalling. I now fully understand and believe every negative story I’ve heard about your incompetence. This level of inefficiency, lack of accountability, and disregard for customers is disgraceful.

I expect this issue to be resolved immediately.