Horrible service- Standard Bank pension backed lending

I app**** for a pension backed lending application on 01 Nov 2024. After several calls, I was told my application is still being processed. Eventually, I received a call on 26 Nov 2024 from Ms Nomalanga Ndlebe to sign a contract on any nearest branch. Firstly, there is no prior arrangement of signing with a consultant. She will tell you to join the long line. Why do we have to join the line for signing a contract? The Lady Manager who assisted me was professional and polite. I joined the line and the friendly consultant Bradley du Toit called her and she forwarded the contract. To my surprise, the loan of R275k will be R709k after 261 months, instalment of R2771. The service rendered by Ms Nomalanga is poor and unprofessional. Nobody called me regarding this repayment arrangement prior to signing the contract. I did not sign it due to the long repayment term. She told me that it will take 3-4 working days for an Originator to fix the repayment term. I will then have to join the popular long line in order to be attended again. I app**** thru my pension fund for a roof maintenance. During this month, it is constantly raining and wanted to fix the roof before the roof company closes on 13 December 2024. I am really frustrated and wish we can apply thru other banks. Ms Nomalanga makes me HATE Standard Bank products and services. I cannot even watch your adverts on TV, especially when I think of the experience of contract signing after loan approval. An arrangement should me made for clients to sign for pension backed lending.

We pay back this money, it is not a donation from Standard Bank!! I am not even thinking of trying their products e.g insurance, credit card etc.