AR
Angelica R

1 reviews | Active since Aug 2018

01 Aug 2018, 15:48

HORRIBLE SERVICE - STANDARD BANK

I have been trying to set up a meeting with STANDARD BANK since Friday 27th July, I left my contact details with the operator as I had already held the for 40 Minutes. I called back on Wednesday 1st August and again I was asked to give my details as SOMEONE (WHO EVER THIS IS - AND IF THEY EVEN EXSIST) will get hold of me. at 15:30 I called STANDARD BANK BACK to speak to someone who can help me. I was laughed at because I was furious and refused to call any contact centre or leave my number for the THIRD TIME! AT 15:50 I was advised by the lady that I need to go into the bank to set up a meeting - NOW THIS IS WHAT I CALL SERVICE!!!!!!! We will LAUGH AND WASTE YOUR TIME - GREAT JOB STANDARD BAN****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (3)
Standard Bank
Standard Bank's reply02 Aug 2018, 02:44
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply07 Aug 2018, 14:34
Official

Dear Angelica Rudloff

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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AR
Angelica R's update07 Aug 2018, 15:17
Reviewer Update
Good Day Clint, I would just like to Thank you for assisting me with this matter, I must say that Standard Bank has done a great job ensuring that they assist. My view about Standard Bank has changed and I would like to Thank everyone at Standard Bank for all their assistance. GREAT WORK STANDARD BANK!! Kind Regards Angelica Rudloff