Horrible Service, Release my deceased father's savings

I am heartbroken and shattered that 2 months since my dad passed, my mother and I are still chasing after Standard Bank to release my deceased father's savings. The worst is that we have had to borrow money from different people in our village to be able to bury him, and to date Standard Bank sent us from pillar to post to have this money released. My father passed on 04 November 2025 and on the 7th of November 2025, my mother and I went to Standard Bank, and we submitted the documents that were required from us, including the Letter of Authority. We had to bury my father on the 20th of November through borrowing and assistance from different members of our family and the community. We went back to check on the 6th of January 2026 as we have seen no response or notification of what we have submitted. Lo and behold, when we went to make a follow-up, we were told that we should have used a smart card instead of a green book. Why was this not communicated in the first place? Why are families treated like this in time of their sorrow and pain? Since my day passed, I have been using the green ID book even to get his death certificate, but at the standard bank, this ID was a problem. If it is or was, why was the first consultant, Busi/Buyiswa, not able to communicate this to us? I am so disappointed and so worn out, as I am not only grieving the passing of my father but also the horrible service that Standard Bank continues to show without fail. Today it's the 22nd of January 2026, and still my father's money has not yet been deposited to us. We are even embarrassed to be seen anywhere, as we owe people money. People who made it possible for us to bury our father when Standard Bank failed us. What is the hold now? What other stories are they preparing to tell to us? Standard Bank please release my fathers savings and stop continuously inflicting pain on us