Horrible service received from Prestige Department

The way am so frustrated am even lost for words how am disappointed with the service i received from standard bank prestige banking department. i dont know why must we pay for service that is none existance, its unfortunate that my banker is on maternity leave, i have been calling them from 17/07/2020 to date my 2 queries have not been resolved, i lost my purse and i reported to standard bank that i lost my purse and when i called them the lady that assisted me notified me that there has been withdrawals made on my account i requested her to block all my cards and she said will escalate my query to the ***** department of which they will call me in 24hrs, my query was never resolved however they only reversed 1 withdrawal and didnt reverse the rest,i called again to find out whats happening as there was no call made to me as promised , when i asked why i was not told to send an affidavit of which the first reversal was done without it. so no one from the department could answer me why was the reversal made without the affidavit , and again i only received that info because i called i waisted my airtime as i was send from 1 department to the next with no answer, i have escalated my query to the manager of the department by email of which even today she hasnt responded, her name is Sharon Govender , i spoke to Thenjiwe Mahlatsi first and nothing was done, called again spoke to Tumisho Motswege, and all these time when i was sending emails, Sharon was copied and she did nothing about my query .my account is now in arrears as theres debit orders that keep going off and theres no funds in the account due to unresolved query , i had insurance on my loan account of which they paid for the first 6months and when they where supposed to pay again i was told to reapply for payment and get affidavit again confirming that am still unemployed....all that info was never given to me before. the service i got is so bad that i hate being their client and will never refer anyone to bank with them....even now my 2 queries are still not resolved from 16/07/2020 to date....