horrible service pathetic!!

<p>I'm totally appallaled at the terrible customer service I received today! I have a new account with standard Bank this is the first month I moved my banking into their account - worst mistake ever!!!!! Today at 10am I went to the garage to fill petrol I had forgotten my pin so I attempted 3 times then I called the contact center they transfered me to a voice machine that assists you in resetting the pin. Which I attempted to do but was told I failed authenticity what the hell I know what my flipping id number and cell number is so how the hell will I fail that. Then went to the STANGER BRANCH- ANOTHER HORRIBLE IDEA. THE branch closes at 11 I was there at 11.25 there where customers still inside the branch manager comes to the glass door refuses to let me in after me pleading and explaining I just require my pin I need access to my money urgently he point blank refused he didn't even have the decency to call me inside and explain to me properly as to why I can't be assisted there after I went to the BALLITO BRANCH. I stopped my card then I'm told I can't order a new card as my account has be locked. So I then attempted to do a withdrawal over the counter I was told I can't get any access to my funds because the account is locked and guess what was the reason- They didn't know themselves. I waited in that branch for 3 hours. Pleading with them to please help me get access to my funds all I got was there's nothing they can do I have come back on Monday!!! I explained I had no way of going home. All the consultants told me was they sorry can't help. THE DEPT IS CLOSED. Now this is my point I WORK FOR ONE OF THE LEADING BANKS IN SA. I KNOW THE PROCESS AND PROCEDURE THERE ARE PEOPLE IN AUTHORITY THAT COULD HAVE ASSITED ME TO HAVE MY ACCOUNT UNLOCKED. THE CUSTOMER SERVICE IS NON EXISTANT AT STANDARD BANK. THEY WILL NOT GO THR EXTRA FOR THEIR CLIENTS. I LEFT THE BRANCH IN TEARS WITH MY ACCOUNT NOT BEING SORTED OUT!!!</p> <p> </p> <p> </p> <p>I WANT TO BE CONTACTED </p> <p> </p> <p> ********** 878</p>