Horrible service + ineffectual private bankers

Last year September I reported a ***** case but couldn’t get assisted. This year again on 3 May 2025 I was a victim of *****. I immediately called the bank to block my card and opened a ***** investigation case. Nothing happened. I ordered a new card via the app and it couldn’t get booked. I alerted my private banker and she responded that she’ll track it. But did she? Never did.

I called the bank again I got no assistance as I was either to do it at a branch or on the app. A lady assisting this private banker called to ask if the card replacement issue has been resolved after three failed attempts and because I was fed up with Standard bank and their poor service I requested that we close the card but we eventually agreed to wait a bit for the ***** department to respond. Another time went by and nothing from anyone from Standard bank. I did follow up again I had to hold ages on the line with no assistance.

Mind you I am paying bank charges of +R300 for a ****ty service and a blocked bank card that I can’t even replace. Last week I tell the private banker to close of the account, she delays the whole process. I called the bank AGAIN and I waited AGAIN for +10 minutes on call waiting to be assigned to a banker. Finally yesterday the transactional banker emailed me saying I should pay pro rata rate and I paid today and the account was successfully closed.

What ****es me off is that the bankers don’t give a flying f about my concerns and that on the account closure confirmation letter these people said the reason for closing account was because of high bank charges; as in all this 15 months I’ve been banking with them how the hell was I able to afford the bank charges? Horrrible service! Don’t even think about banking with them. I sent a complaint but no response was received let alone a reference number emailed to me or SMS’d to me.

I had U Count points and a little money left that could have covered the pro rata rate but because it’s Standard bank you have to donate with your money.

The private bankers are there just by name and I am glad that seeing the bad service from my last year’s private banker I chose to wait on taking policies to see how efficient the service might get as time goes by and I’m so happy I didn’t. I’m disguised!