HORRIBLE SERVICE I EXPERIENCE IN MY LIFE

I Siphiwe Mazibuko came to Standard Bank ( Bracken City ) to apply for a home loan. The application was done and complete which the ref number provided ( ********** ) on the 07th July 2017. Firstly there was a miscommunication between the seller and Standard Bank because a PLEASE CALL ME was sent to the seller meaning that the seller needs to call bank evaluator. Then the seller felt that there was ***** being conducted therefore decided to terminate the application .According to my understanding the bank needs to call the seller to make an arrangement in order to evaluate the house. However, I had to make follow ups because feedback as not being provided whereby according to the FAIS code of conduct is that you need to act honestly with integrity and stewardships which they failed to comply with it. Incorrect information was provided as I was misled by the consultant because of lack of feedback being provided as I had to make means to get to the bank and call in to get feedback. 2nd occasion I went the extra the mile and looked for another property which I managed to get it at Vosloorus ext2. I called home loans to explain my situation as the above mentioned, and I was informed that they will be able to assist me all i had to do is bring in a new Offer to Purchase and they will do the changes. Information was provided as they had requested however I got the MOST HORRIBLE service ever. The consultant that assisted me ended up speaking in AFRIKAANS to her colleague which I did not understand what the conversation was about as it is not a business language whereby I felt that these people are being ******. I ended up moving branches from Bracken City to Alberton Mall of New Market thinking that I would get better service however I still received PETHETIC SERVICE I was informed that my application was approved ref ( ********** ). I was advised that an evaluator would be sent the next day however NO EVALUATOR was sent to the property when I confirmed with the owner of the property as she was waiting for the evaluator for 2 DAYS !!!!. I had to refer back to the bank in order to get feedback as always however the bank advised that the evaluator declined my application reason he said that the area is bad however the area is one of the best areas as the which the property is Financed by Absa Bank. According to my understanding no evaluator went out to evaluate the property nothing was done instead they just declined the application. As a client I have a Cheque Account, Business Account, Money Market Account , Contract Account as well as a Personal Loan which is up to standard. I feel like im being treated like a ****bag as I require a shelter for my family however I am being declined whilst I am a loyal customer. Where I currently staying I have been provided with a 3 months’ notice, my kids, wife and I have to move. All they care about is preaching the word of making customers happy however nothing is done. I had to go to another FINANCIAL INSTITUTION to request assistance in getting the home loan which they did their best to assist me even though I am not their client. It makes me wonder what service is being provided when your slogan says from simpler, better, faster to make things happen it made things difficult, horribly , SLOWER and WORSE!!!. I feel like CLOSING my accounts and would rather be with a bank that will show appreciation and take their clients seriously. I think people need to know how Standard Bank treats their customers which is they don’t comply with the ( TCF ) Treating Customers Fairly and this has to lead to the Ombudsman if no action will be taken into consideration, my next step will be SOCIAL MEDIA.