Horrible Service from XAVIER CLASSIE - No Empathy towards Standard Bank Client

I would like to review a specific individual Xavier Classie Banker / Complaint Resolution Centre, WOW what a horrible email experience I had with this person. Firstly thank you for "trying" to solve my previous complaint but I have to say how you dealt with my situation you had no empathy towards my situation.

I gave you my ID number, screenshots of the two loans that I needed help with and because I did not respond in few days you ended the email. You did not call or follow up with a client that needed help. So I personally feel that you need to focus on email drafts, empathy towards customers and follow ups.

Luckily I had a great experience with one of Standard Banks Team leaders, Thank you for nothin.