Horrible service from ucount

Last year July i signed up for a will at standard bank and handed it in for safekeeping. On june this year i looked at my ucount rewards tier and i saw that my will hasn't been updated. I emailed enquiries, and Mishka Africander has been (not) helping me. It's been two months and still my tiering isn't fixed after several promises of escalation and promises that it will be sorted out. My ref number: 587460. Please fix this. Two months, lots of ten business days waiting, and now a 5 business day waiting period, which ended 2 days ago. I'm tired of this ****.