LM
Lydia M
1 reviews | Active since Jun 2018
11 Nov 2021, 14:04
Horrible Service from Transactional ***** Department
I have requested standard bank to assist in recalling payments from my account they referred me to the ***** department and wanted affivadit and i did all of it. and they wanted a case number at which the police station said they cant open a case for recalling of amount which i called and emailed the Transactional ***** account many times asking for feedback. !!!!!!!! NO ONE HAS CALLED!!! This was Sept, this is now Nov, no word!! I even went on twitter!! All i got was a email address!!! to think i been banking with them for over 10 years
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Nov 2021, 14:59Dear Lydia M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 14:59
Official
Dear Lydia M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
12 Nov 2021, 09:45Dear Lydia Makofane
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply12 Nov 2021, 09:45
Official
Dear Lydia Makofane
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***