Horrible service from this useless company

Having an account with this bank (standardbank) has turned-out to be wost nightmare that, I would not wish for anyone, including my enemy. I have had my standardbank account since I was a std 9 student, and 18 years or so later, I regret ever banking with this bank. Now I have cheque account, which I cannot be able to to simple things. I was even told today, that my profile has been changed, and I never made any of the changes. Now I am trying to switch from this useless bank to a more innovative bank (FNB), now I am told that, my profile is locked, so I cannot even move to another bank. I have never experienced such a horrible service in my entire banking life. Its worse that, I was convinced to take-up their prestige banking, which I did, but the service is even more useless, and worse. I try phoning the call centre a month ago, even today my query has not been addressed and yet it is till recorded on their system. Very very sad situation. I will not give-up until I move from this bank, even if they try to frustrate me, I will finally stop banking with them, what ever it takes.