1 reviews | Active since Nov 2012
Horrible service from STD Bank
Horrible service once again from STD Bank. I have decided to go through the complication of closing an account I’ve had for more than 30 years.
Today I received a call from a credit agency for an amount of R318 which STD bank had handed over to them for collection in respect of a blue bean card which I’ve never used 1. I had cancelled the card early in the year with much difficulty as I hadn’t been aware that I had the card and have a MasterCard with STD Bank any way 2. I have a few million rand invested with STD Bank in SA and overseas 3. I phoned STD Bank today (from overseas) and the consultant confirmed that the card had indeed been cancelled 4. She referred me to her team leader Yolandie Brita who was apparently too busy to talk to me and said that the issue needed to be referred to their legal department
This surely has to be the worst in a long saga of lousy service from STD Bank ! Non existent customer service but unfortunately the way STD Bank operates
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***