Horrible service from standardbank home loans.

I called the standardbank service desk and spoke to Mpho Ngoato. I requested a home loan recalculation after paying a little extra however the installment went up. I queried Mpho why the installment went up to which he responded by saying he will log a call to ask.

To my surprise Mpho accepted the new amount on the system and intentionally conveyed incorrect information that he had not. I was also on a phone for a whole 33 minutes doing a transaction as simple as that.

i called so many times to fix this however i was not assisted until my issue was escalated to the team leader (unity) who later advised me that it was an IT issue and it has been logged with IT, but has since been ignoring my emails and calls.