Horrible service from standard bank when you really need them

I app**** for a revolving credit online.after sending my docs i get an email saying someone will contact me because I am self employed.this was over a week ago and no contact made.i walked into the laudium branch Monday to apply After about 2hrs they tell me they can't help me until the online application is cancelled. Odwa said she will call me as soon as its done.it is now Wednesday and still no call.i again walked into the bank with a long queue. Odwa says there is nothing she can do.i been with std bank most of my life and if this is how I'm treated i think its time to look for better.both my personal and business accounts are with std bank