Horrible service from standard bank internet banking

Standard Bank - South Africa is useless. Totally useless. Nonsense. Unprofessional bank. Horrible internet banking service and their IB consultants that don't know a thing. I have a business account. Since the discountinuation of cheques I had to do a new card in order to be able to use instant money to get petty cash. For 3 weeks now my account is locked and I can't use. They are telling me the old card can't be de activated so they can't link my new card. I can't pay employees and I can't do anything. What a useless bank. If it was my personal account I would have moved to another bank by now. So so frustrating standard bank. I'm still waiting on them because they told me they have an IT specialist working on my so called "technical" error. In the meantime I can't pay employees.