Horrible service from Standard Bank

I must say that I am disgusted with the service I have been receiving from Standard Bank. I’ve been their client for 5 years straight and I have never received an email or sms from them. Firstly I called in and they told me they can’t help and I needed to go to the branch. I went to the branch and the branch told me the same thing. They have the audacity to debit my account every month but apparently they can’t pick up my account number on the system. If I stopped making any payments they will be the first ones to call lawyers, but we are here having to deal with their unskilled call centres and stuff from their branches. I’m really traumatised by this bank honestly. The amount of time I have been trying to get a simple thing as my account number is honestly disturbing.